Partial Match or No Match result, what it means and what to do

What should you do if you get a “No Match” or “Partial Match” result?

Partial Match: This notification suggests there’s a small difference between the name you entered and the bank’s records. This might happen if the person you’re paying uses a nickname, has a typo, or goes by a middle name.

No Match: The account name and number you’ve entered don’t match the recipient bank’s records.

What to do:

1. Double-check the details with the person or business you’re paying.
2. Ask them to confirm the correct account name and number they’ve got registered on their bank account to ensure there are no errors.
3. Before you decide to continue with the payment, pause, and consider if the recipient is trustworthy.

Match: Even if you get a ‘Match’ result, it’s still essential to be confident that you know and trust the person you’re paying. The new service helps prevent mistakes but doesn’t guarantee that the person on the other end is trustworthy.

Always pause and consider if the recipient is trustworthy before you proceed with any payments.

Catch when it doesn’t match

Remember when you see a ‘No Match’ or ‘Partial Match,’ it’s a sign to double-check with the recipient. Only proceed with the payment once you’re confident in both the account details and the person you’re paying.

For more information, you can watch our video on Partial and No Matches here.