Paying
someone

It’s important that you don’t send money to the wrong place as your bank may not be able to get it back. Make sure you know and trust the recipient and check with the person or business that the account details you have are correct.

Match: If you have used the correct account holder name, you will receive confirmation that the details match. This does not ensure a safe transaction. Always take the time to question the purpose of the transaction and the trustworthiness of the recipient before making a payment.

Partial Match: If you have used a similar but not exact name to the account holder you will get a Partial Match notification. You may have used a shortened name or made a small typo. Update with the full account name to get an exact match or continue if you know and trust this payee.

No Match: If you have entered the wrong name for the account holder, you will be told that the details do not match and advised to contact the person or organisation you are trying to pay.

If you continue, you could send money to the wrong account holder and this payment may not be recoverable. Before continuing it’s a good idea to:

• Verify the identity of the person or business you are paying
• Check you have used the correct account name.
• Double-check the account number you’ve entered.
• Pause and consider whether you trust this payee.

Always be wary if you're told to ignore a ‘no match’ response.

Account type can’t be checked: When the bank has attempted to run the check, they’ve been unable to verify the account details. This might be because the account is closed or it’s a type of account that can’t accept payments. Continue only if you trust the payee and are confident the account name and account number are correct.

Can’t check payee details: When the bank has attempted to run the check, they haven't been able to complete it. This could be because the bank managing the account you are paying from or to has not yet enabled this functionality. Continue only if you know and trust this payee.

Can’t check payee details right now: This means there has been a temporary technical issue when the bank has attempted to run the check and they're unable to complete it. This may occur if there is a system time-out. Continue only if you know and trust this account holder or try again later.

If payees are already saved in your online or mobile banking app, they will not be checked by the Confirmation of Payee service unless you edit the saved payee. Before you make a payment, make sure you know the account details are correct and pause and consider if you trust the payee.

You should always contact the person or business you are trying to pay to check the account details you have are correct. Ask for the full account holder name and number registered to the bank account. For businesses, this may, or may not, be the same name as their trading name.

If you’re unsure of the account holders name or account number, contact the person or business you’re paying directly to get the correct details. Ask for the full account holder name and number registered to the bank account. For businesses, this may, or may not, be the same name as their trading name.