Getting paid

The Confirmation of Payee service allows people to check if account names and account numbers match before making a payment. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid scams. To get paid quickly and easily, you must provide the right account information. Where before you might have shared only your account number, now, you must share the correct account number and full name registered to that account. If customers enter the wrong account holder name, they may be notified that the details don’t match and advised to contact the person or business they are trying to pay.

Where before you may have shared your initials or a nickname, you now need to share the full name registered to the account.​

If you’re unsure of your correct account details, refer to your bank’s website or systems for guidance.

Now, when receiving a payment, you will be asked to share your full account details. If customers enter the wrong account holder name, they may be notified that the details don’t match and advised to contact the person or business they are trying to pay. This may stop or slow down the payment. If your account name no longer reflects your legal name, we recommend changing your account details with your bank.